How often do you get the team together? Are the meetings always operational or do you get a chance to be strategic? Do you focus on product (or service), process or spend time talking people. I love using the 3 P’s technique. Product, Process and People Often many businesses get caught up or bogged down […]
Specific Steps to Success
With the end of June around the corner, it’s the ideal time for checking in and asking “Are we set for success for 22/23?”. Whilst things had been very challenging through and with Covid, Matty and her team had been able to get things back on track and refocused particular across the last 8 months. […]
Adjusting Perspective
How well are you able to adjust your perspective? Are you able to put yourself into the other person’s shoes and see things through their eyes? Do you shift your viewpoint depending on what others say or can you flex your perspective on any given day? Or do you sit firmly entrenched with your own […]
Creative Juices flowing Again
Hi there, I’m back! Did you miss my blogs? A lovely client of mine called me out the other day and said “I haven’t seen any of your blogs pop up on my feed lately”. Whilst I could have used the FB algorithms as an excuse, I didn’t. I fessed up and said. ‘Mmm, I […]
Bravery at the Front
“She must be fearless” my brother James said. “Actually she’s not” I replied. On Anzac Day, Lucy my 11-year-old rose early, the alarm ringing at 5.45 am. She’d been up for half the night, nerves taking hold. Each year for the last few years, she’s committed to playing The Last Post at 6 am and […]
Two Great Fundamentals in Business
There are two absolutely fundamental requirements that I LOVE and ADORE in business. Both the Customer Journey and the Employee Experience. Both go hand in hand for ensuring engagement, retention, productivity and satisfaction. They’re also terrific for at the very least identifying the gaps and opportunities, which may still be a work-in-progress (possibly constantly) or […]
Nature or Nurture
There is nothing like school holidays and the juggle of working life and motherhood to test one’s mental. It’s when I’m both at my best and my worst. All of my best traits can shine through and all of my worst too. And by worst I mean ugly. When I’m stressed, I get mean, snappy, […]
Taking Power Breaks
Lots of people are anxious, stressed, stressed out and some at the complete burnout phase. Running on empty with the extremely intense experiences we’ve been living through personally and professionally these last couple of years. Whilst there is a lot to diagnosis and solutions, here is a quick technique that can be highly effective with […]
Ready to Present
Getting ready this week for a Customer Service training for a team in-house. Thought you might like a few ideas for getting ready to present whether it’s a 1-1 meeting, team meeting, workshop, board meeting etc. Do you ever find yourself stressed out and anxious about having to present? Or perhaps a little under the […]
Getting to Goal
What does it take to get to goal? What does it mean for you to get to goal? In Weightwatcher’s world – it’s about hitting the number that you’d stated you wanted to get to at the beginning of the program. Back in Sept. I put a number into the app, wrote some reasons why […]
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