While my bestie is lounging by the pool, I find myself deep in thought this morning. The topic that has captured my attention is “Roadblocks.” It coincides with a recent training session I attended, where the central themes were goal setting, momentum, and commitment to action. In the realm of business, we often become our […]
Embracing Self-Confidence: Unleashing Your Full Potential
Self-doubt and self-confidence are two opposing forces that shape our lives and determine our success. In a world filled with challenges, it’s easy to question our abilities and lose sight of our potential. However, by cultivating self-confidence, we can overcome self-doubt and unlock our true capabilities. Today, let’s embark on a journey of self-discovery, where […]
Unlocking Your Unique Selling Points: Standing Out in the Tourism World
In the realm of tourism, where competition is fierce and marketing is paramount, articulating your USPs (Unique Selling Points) has become a topic of great significance. Every business needs to identify what sets their product or service apart, what makes them special, and how they can be seen, heard, and noticed amidst the crowd. One […]
Is Expectation v Reality Letting Your Guest Experience Down?
This morning I caught up with one of my nearest and dearest who had ticked off a bucket list world tourism experience. As I’d not personally seen it and been there, I was living vicariously, as we can nowadays with the immediacy of social media, whatsapp and facetime etc. So in conversation as we were […]
What kind of Coach and Trainer Are you?
I recently had the opportunity to watch my friend Lynn have a horse riding lesson. She is very fortunate to train with one of Australia’s Olympic Horse Riding squad members. The training style was quite unique and really inspiring because Emma, the trainer, actually hopped on Lynne’s horse first and spent 20 to 30 minutes […]
Are You Caring For Your Casuals?
It’s no secret that motivation is an essential ingredient of success in any tourism business. But what motivates each of us is different, and this is especially true when it comes to our casual team members. In fact, research has shown that there are 6 human motivators that have an enormous impact on our behaviour […]
Success Comes Through Curiosity
My family and I were recently having a mini farm staycation, poop scooping and all, and it got me thinking about your tourism experience. Are there things you don’t offer because you think a customer might not want to do them? Here’s where poop scooping comes into it… my daughter is horse crazy and whenever […]
5 Tips To Impress Customers and Attract Great Employees
As we all know Tourism here in Australia and globally is a highly competitive industry, with countless destinations and experiences to choose from. Whether that’s for a customer choosing or staff when looking for a place of employment. As a tourism operator, it’s important to provide a unique and memorable experience that sets you apart […]
Are People Your Biggest Time-Wasters or Time-Users?
Where do your strengths lie when it comes to managing Self, Team, Business and Customer? Some will tell me they’re amazing at looking after their customers, all over it. And many say they’re pretty good on the business front, however often I hear the gap and challenges lie with the team. People say they have […]
The Littlest Thing can Make the Biggest Difference
A tourism leader today said “leading is challenging”. And yes it certainly can be, for a variety of reasons. Here were just a few that I came across in the early days of being in tourism; To set the scene, I was barely 20, and the Cruise Director onboard Bounty the Tall Ship, playing pirate […]
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