It’s no secret that motivation is an essential ingredient of success in any tourism business. But what motivates each of us is different, and this is especially true when it comes to our casual team members. In fact, research has shown that there are 6 human motivators that have an enormous impact on our behaviour […]
Success Comes Through Curiosity
My family and I were recently having a mini farm staycation, poop scooping and all, and it got me thinking about your tourism experience. Are there things you don’t offer because you think a customer might not want to do them? Here’s where poop scooping comes into it… my daughter is horse crazy and whenever […]
Speed of Recovery
There are many reasons teams are slow at recovering from challenges, and yet SPEED of RECOVERY is one of the most important factors for high-performance teams. At no point, can we ever say it’ll be smooth sailing and clear skies. Every business has its challenges, as every team does, and so it’s not about wishing […]
Decisive Action key for Tourism Business Leaders
This morning this very phrase was top of mind and used frequently when brainstorming with a client. “If not now, when?” It can be a powerful motivator when it comes to decision-making and taking action. In the face of business difficulties and issues that are impacting the tourism industry, it can be tempting to wait […]
Got Your Tourism Business Blueprint Ready for 2023?
When we work with tourism business leaders, we break the blueprint down into 4 chunks. Immediate, short, medium, and long-term goals. We know many people have a love/hate relationship with goal setting, because they often either become unrealistic numbers on a page or unachievable objectives without quality staff to make it all happen. We also […]
Aligning the Individual & Business Growth Journey
We are humans, not robots. Effective thinking is critical for business leadership. For leading self, others and the business. Our businesses have evolved and adapted over the last 3 years, in many different ways, shapes and forms. Especially in tourism, and depending on location, size and so many variables. What we may find ourselves needing […]
Getting to Goal
What does it take to get to goal? What does it mean for you to get to goal? In Weight Watchers’ world – it’s about hitting the number that you’d stated you wanted to get to at the beginning of the program. When I started, I put a number into the app, wrote some reasons […]
Training Up Other Leaders in the Business
It’s all well and good to be a solid leader oneself and possibly have years of experience under the belt, however, it’s a different ball game when it comes to training others in the business up to be able to take over elements, some or much of your role. Perhaps you’re stepping back, perhaps you […]
Delivering the Ultimate in Guest Experience
What does it take to have happy customers? What keeps guests coming back time and time again or telling their friends and family? These two indicators are great measures of success in tourism to know when a product or experience has nailed it. That the delivery of the guest experience is so good, that guests […]
Managing the Whelm
How good are you at doing the ‘Whelm’? My client Sally has been great at it lately. It’s the feeling when it’s all too much, when the to-do list has gotten so big, it’s beyond unmanageable. We call it the Whelm. It starts to take over everything and impacts sleep, focus, energy and productivity. Here’s […]
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