Today in conversation with a leader, she mentioned how everyone else was to blame – different team members, partners to the business – she took no responsibility for the part that she plays in it all. I called it out pretty quickly and we had a VERY good heart to heart. Self–awareness is beyond critical […]
Workshopping the 3P’s
How often do you get your tourism team together? Are the meetings always operational or do you get a chance to be strategic? Do you focus on your tourism product (or service), process, or spend time talking about your people? I love using the 3P’s technique. Product, Process, and People Often many businesses get caught […]
Taking Power Breaks
Lots of people are anxious, stressed, stressed out, and some at complete burnout phase; running on empty with the extremely intense experiences we’ve been living through personally and professionally these last few years; especially in tourism. We often think we need a break or time out, and we might try to grab a few minutes […]
Speed of Recovery
There are many reasons teams are slow at recovering from challenges, and yet SPEED of RECOVERY is one of the most important factors for high-performance teams. At no point, can we ever say it’ll be smooth sailing and clear skies. Every business has its challenges, as every team does, and so it’s not about wishing […]
3 Steps to Turn Chaos into Clarity
Too much on your mind? Being pulled from pillar to post? It can look and feel like chaos. When you’re leading a team, growing tourism business, and looking after customers and clients, it can be very busy being all things to all people. Except for the one person that matters the most. YOU. Maybe you’re […]
Build a Stronger Tourism Team and Grow Their Capabilities
Do you frequently find yourself climbing or falling into the problem box? Suddenly you’re the one in there solving everyone’s problems. Or do you love being the ‘go-to’, the guru answering all the questions? If you’re wanting to build a stronger tourism team and grow capability within others, it’s really important to stay out of […]
Customer Health Check-Up
In my work with tourism businesses lately, we’ve been exploring ALL things customer journey. Are you familiar with your customer’s journey? Have you mapped it recently, taken time to dive in and explore deeply where the customer is at? What their deepest frustrations, fears, wants and aspirations are? Or have you continued to keep selling […]
Do you have a PQ Powered Culture?
Did you know only 20% of teams ever achieve 80% of their potential? Is your team one of the 20% of High Performers or one of the 80% that achieve less? A bit less or perhaps a lot less. Many business leaders share their numbers with us. How well the business is doing (or not). […]
Beating the Back to Work Blues
Happy New Year! I know you work in tourism, but you might be lucky enough to have had some time off over this silly season. Coming back to work after any holiday is always tough. I love my work, my clients, and my team yet honestly, I still get those holiday blues. I thought these […]
Presupposing a Team’s Potential
One family holiday we decided to brave it and all go snorkelling. It seemed like a fairly mammoth effort getting everyone kitted out in wetsuits, snorkels and fins. In the back of my mind, I kept thinking it would just be easier to stay on the boat and enjoy the views and the sounds of […]
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