One family holiday we decided to brave it and all go snorkelling. It seemed like a fairly mammoth effort getting everyone kitted out in wetsuits, snorkels and fins. In the back of my mind, I kept thinking it would just be easier to stay on the boat and enjoy the views and the sounds of the waves lapping. There were a few deterrents, lots of others in the water too, kids were young back then, it wouldn’t actually be relaxing… However, foremost in my mind, was a sense of curiosity. “I wonder if we’ll be able to do it? Will the kids enjoy it? Will we last 5 minutes or an hour? What will we see?”
Curiosity is by far one of life’s most underutilised and appreciated resources we have as leaders.
Too often we take the easier pathway out. Or if fear takes hold, we don’t make changes or try things or take specific actions, because fear and doubt hold us back. Better the devil we know.
For many reasons, it’s safer, more comfortable, less risk, simply easier and it’s known.
The curiosity that day on the reef certainly got the better of me. So we all suited up, got organised and jumped into the water. I’ll never forget my then 5 year olds face, these ginormous eyes lit up behind the mask. Her face was barely visible beneath. However, she was off, feet flapping, manoeuvring her way between lots of people. With my husband and another child also in the water, we escaped the mayhem at the edge of the boat and ventured out.
This small hand reached out and we clasped hands, staying together exploring, kicking ourselves along, watching and signalling. Occasionally coming up for air, the most amusing moment was said 5 year old’s reaction to wearing a snorkel “Mummy, can I take this off now, I can’t talk with it on”!
We kept snorkelling, stopping for air and discussion about the incredible sights, colours and sounds. It’s amazing how the underwater world sounds so different too. We snorkelled for hours, right up until the limit of time the crew had given us. We also ventured to the farthest point allowed, exploring every nook and cranny we could along the way. On returning to the boat, whilst pulling off the wetsuits, each child gobsmacked and in awe of what they’d seen and achieved. “It was so much fun”. And we, my husband and I, were in awe of what we’d experienced as a family.
Again, curiosity is one of life’s most underutilised and appreciated resources we have as leaders.
Without it, we’d never have discovered what our family was capable of together. Neither would we have discovered what our children could do.
It’s so easy to put people into boxes of what they can and can’t do. What they’re capable of, without giving them a chance to venture out, explore, have a crack at new things or even do known or old things differently.
How are you with the team in your tourism business? Do you explore, venture out and experiment?
Or do you play it safe and stay with what’s known?
Do you encourage or discourage exploration or experimentation in the business, because by nature you’re more risk averse and like certainty or control?
Here are 3 steps we took to help us with the leap and dive into unknown waters.
1. We presupposed they would be able to do it
Rather than focusing on what would happen if they couldn’t and wouldn’t want or be able to do it, we were (and always are) careful and specific with the language we used leading up to, during and after the process/event/activity/experience. And with that we mean the language of communication including our words, our tone and our body language.
2. We matched their pace
It’s called pace, pace, lead. No rushing in and going too far / too fast. We explored and were curious with them without expecting that they would see or do things our way – even to the extent of allowing them to guide where we went and we would follow their cue and ask about what they were seeing. If you lead first (like a bull at a gate), it’s your pace, not theirs. And that may just be too far, too fast. So find the ideal pace.
3. We made it fun
Learning skills, new and old, is so much more exciting when it’s fun. For some people getting out of their comfort zone can be perceived as scary and uncomfortable, some fear the unknown, doubt can be natural and is normal. We enabled them to stop, talk, share, laugh, express how they were feeling, take regular breaks, and then pop their little heads down again into the amazing world beneath the water to continue exploring. Again, when new or different is required in the business environment, are you building in the fun factor, giving and receiving feedback, are you listening, asking questions? Are you encouraging or discouraging? Empowering or disempowering your team members?
The growth and learning for our family on this trip went way beyond the experience of using a snorkel and goggles. It’s never only about a technical skill set.
Each of us has enormous potential, and in a team environment it is so key to ensure we are respectful, curious and empowering of each and every individual to give and be their best version of themselves. For that to happen we need to understand and get where they are at, not expect, assume or judge where we think they ‘should’ be at, or what they can or cannot do yet. This is across the physical, technical, emotional and mental skills required and desired for a job role and for company culture.
It’s key to have benchmarks for performance in a business for a team to excel. How do you explore some of those less tangible attributes of confidence, ability to embrace uncertainty, take responsibility, curiosity, endurance and tenacity?
The next time you are introducing someone to a new skill, updating an old skill, exploring what’s possible for a member of your team, curious about a ‘lack’ of skill, or checking in on performance levels, ask yourself:
1. What am I presupposing here…? In order to do X do they have W, or do I believe they can do A so they can automatically do B, or because they haven’t done C yet, they won’t be able to do B. Confused…. great, so presuppose everyone can rather than can’t first always. Then explore…
2. Am I pacing here? Check to ensure you are both running the 400 metre race and not someone the 100 metres and someone else is doing the half marathon. It is very easy to mismatch the pace with which we communicate, so check in that you’re pacing with the team. This includes if you’re communicating to various levels within a business. Match the pace. As a leader, you need to set and lead the pace…. however more on that another day.
3. Am I making it fun? Serious, boring, tedious. No thank you. We all function much better when we have the endorphins flowing and a smile on our dial, so keep humour, lightness and variety into how you teach, share, educate, lead and empower, no matter how serious the topic!!
Inside each and every one of us lies infinite potential.
Give your team the gift of discovery. Help unlock that potential.
P.S Whenever you’re ready… here are 4 ways I can help you develop and work on your business leadership capabilities:
- Grab a free copy of Smash Indecision and Overwhelm, 4 Steps for Better Business Leadership E-book
It’s the road map to overcoming doubt and indecision, how to deal with “overwhelm” to improve your business leadership capabilities. — Click Here
- Join the Tourism Business Leader’s Facebook group and connect with like-minded leaders focused on building highly effective teams
It’s our Facebook community where smart leaders get to learn more about creativity, leadership, and performance for tourism business success. —Click Here
- Join our Tourism Pro-Team Program
Helping tourism business leaders develop their skills to improve engagement, accountability, and performance of the team. If you’d like to work with me so you can stop being reactive, have the difficult conversations, and drive performance to get the results you want and know the business need then…message PRO to me here and I’ll get you all the details.
- Let’s get the Whole Team Together
Would you like a different perspective and someone else at the front of the room or on zoom/teams to lead regular and consistent team building, accountability, and engaging learning experiences, that drive results and outcomes for individuals, teams, and the business? If you feel a little challenged with everything going on, maybe sounding like a cracked recorded saying things repeatedly, or actually not 100% how to motivate and inspire the team, given the current nature of business, it may be useful for us to chat. Message TEAM to me here… and tell me a little about the business, your team, and what you’d like to work on together.