My family and I were recently having a mini farm staycation, poop scooping and all, and it got me thinking about your tourism experience.
Are there things you don’t offer because you think a customer might not want to do them?
Here’s where poop scooping comes into it… my daughter is horse crazy and whenever we come and visit this farm stay, we both happily wield the rake and push the barrow around to keep the horse paddocks clean and tidy.
Yeah, most people would assume that a guest may not want to do that, so hence I’m asking you the question.
Do you actually ask your customers, your guests, passengers or visitors what they really want to be doing and experiencing when they are with you?
Maybe you have asked in the past.
Have you asked recently?
Do you make assumptions or do you continue to ask for customer feedback and to act on and implement?
It may be the simplest of things, it could be more complicated, it may be an added expense, it may not and it may be simple touches, that are all human and show the care factor that’ss essential for making your business really special and importantly really stand out from the crowd.
Another aspect to this is, we can also be asking our team members for their valuable input, feedback, suggestions and recommendations. And it is essential that if we ask for these, to acknowledge them, express gratitude, act and implement ideas.
Whilst not everything might be doable, effective or financially viable, it’s still essential to recognise this valuable input from the team.
Likewise it’s critical to provide feedback with “The Why Factor” if something can or can’t be done so that staff understand, are in the journey and involved. It helps with buy-in and engagement.
Go well and keep asking questions. Success comes through curiosity.
P.S Whenever you’re ready… here are 4 ways I can help you develop and work on your business leadership capabilities:
- Grab a free copy of Smash Indecision and Overwhelm, 4 Steps for Better Business Leadership E-book
It’s the road map to overcoming doubt and indecision, how to deal with “overwhelm” to improve your business leadership capabilities. —Click Here
- Join the Tourism Business Leader’s Facebook group and connect with like-minded leaders focused on building highly effective teams
It’s our Facebook community where smart leaders get to learn more about creativity, leadership and performance for tourism business success. —Click Here
- Join our Tourism Pro-Team Program
Helping tourism business leaders develop their skills to improve engagement, accountability and performance of the team. If you’d like to work with me so you can stop being reactive, have the difficult conversations and drive performance to get the results you want and know the business need then…message PRO to me here and I’ll get you all the details.
- Let’s get the Whole Team Together
Would you like a different perspective and someone else at the front of the room or on zoom/teams to lead regular and consistent team building, accountability, and engaging learning experiences, that drive results and outcomes for individuals, teams, and the business? If you feel a little challenged with everything going on, maybe sounding like a cracked recorded saying things repeatedly, or actually not 100% how to motivate and inspire the team, given the current nature of business, it may be useful for us to chat. Message TEAM to me here… and tell me a little about the business, your team, and what you’d like to work on together.