I recently had the opportunity to watch my friend Lynn have a horse riding lesson. She is very fortunate to train with one of Australia’s Olympic Horse Riding squad members. The training style was quite unique and really inspiring because Emma, the trainer, actually hopped on Lynne’s horse first and spent 20 to 30 minutes […]
Delivering the Ultimate in Guest Experience
What does it take to have happy customers? What keeps guests coming back time and time again or telling their friends and family? These two indicators are great measures of success in tourism to know when a product or experience has nailed it. That the delivery of the guest experience is so good, that guests […]
Focus is a Super Power
Do you have this superpower at your fingertips? Ever have days when you wish you could shut the door, turn off all the surrounding noise, people, and commitments, and REALLY focus? I can. It’s one of my superpowers. One I use a LOT. Here’s why. I get stuff done when I’m super focused. It’s faster […]
Raising Our Standards
In the words of Tony Robbins “The ONLY THING that will… ❤️ change our lives 💼 change our businesses 💵 change our money/wealth 🫂 change our relationships Is raising our standards. 💯 The only thing that changes our life long-term is when we raise ⬆️ our standards. So what does that mean? 👇 We all […]
3 Ways to Re-gain Momentum
Jane and her team were a little stuck in their business. They were stuck being very operational. Caught up in the day to day. Their pace was hectic, they were going fast and they were actually great at doing. However they weren’t actually loving who they were being and weren’t able to focus on what […]
Specific Steps to Success
With the end of June around the corner, it’s the ideal time for checking in and asking “Are we set for success for 22/23?”. Whilst things had been very challenging through and with Covid, Matty and her team had been able to get things back on track and refocused particular across the last 8 months. […]
Adjusting Perspective
How well are you able to adjust your perspective? Are you able to put yourself into the other person’s shoes and see things through their eyes? Do you shift your viewpoint depending on what others say or can you flex your perspective on any given day? Or do you sit firmly entrenched with your own […]
Two Great Fundamentals in Business
There are two absolutely fundamental requirements that I LOVE and ADORE in business. Both the Customer Journey and the Employee Experience. Both go hand in hand for ensuring engagement, retention, productivity and satisfaction. They’re also terrific for at the very least identifying the gaps and opportunities, which may still be a work-in-progress (possibly constantly) or […]
Ready to Present
Getting ready this week for a Customer Service training for a team in-house. Thought you might like a few ideas for getting ready to present whether it’s a 1-1 meeting, team meeting, workshop, board meeting etc. Do you ever find yourself stressed out and anxious about having to present? Or perhaps a little under the […]
Getting to Goal
What does it take to get to goal? What does it mean for you to get to goal? In Weightwatcher’s world – it’s about hitting the number that you’d stated you wanted to get to at the beginning of the program. Back in Sept. I put a number into the app, wrote some reasons why […]
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