We are humans, not robots. Effective thinking is critical for business leadership. For leading self, others and the business. Our businesses have evolved and adapted over the last 3 years, in many different ways, shapes and forms. Especially in tourism, and depending on location, size and so many variables. What we may find ourselves needing […]
Customer Health Check-Up
In my work with tourism businesses lately, we’ve been exploring ALL things customer journey. Are you familiar with your customer’s journey? Have you mapped it recently, taken time to dive in and explore deeply where the customer is at? What their deepest frustrations, fears, wants and aspirations are? Or have you continued to keep selling […]
Activities to Improve Skill & Capability across the Tourism Team
What activities does your business undertake daily to improve the skill and capability of the team? By way of example – any of these; Team meetings Staff training Onboarding new starters Performance development Strategic planning session Constructive feedback conversations And there is so much more… Are you doing any of these today or something else? […]
Stop Avoiding Difficult Conversations
Whether it’s at work managing a team, leading a business, talking to your superiors, working with clients, at home with a partner, or dealing with children, these types of conversations are around us all day long. Are you needing to have a conversation with someone? It could be a business discussion or something personal. It’s […]
Workshopping the 3P’s
How often do you get the team together? Are the meetings always operational or do you get a chance to be strategic? Do you focus on product (or service), process or spend time talking people. I love using the 3 P’s technique. Product, Process and People Often many businesses get caught up or bogged down […]
Adjusting Perspective
How well are you able to adjust your perspective? Are you able to put yourself into the other person’s shoes and see things through their eyes? Do you shift your viewpoint depending on what others say or can you flex your perspective on any given day? Or do you sit firmly entrenched with your own […]
Taking Power Breaks
Lots of people are anxious, stressed, stressed out and some at the complete burnout phase. Running on empty with the extremely intense experiences we’ve been living through personally and professionally these last couple of years. Whilst there is a lot to diagnosis and solutions, here is a quick technique that can be highly effective with […]
Positively Patient
Like many after 2 years of avoiding it, Covid entered the house in March. We all got it. Hit heavy and hard. So many lessons from the journey around patience and perseverance. Also a timely reminder about one’s own mortality and putting the oxygen mask on self first. Whilst many have experienced mild even no […]
Reflecting on the Quarter
It’s hard to believe that we’re about to finish Quarter 1 for 2022. How fast has that flown! Well it was fast here. Between juggling school holidays, weeks of rain and then Covid, feels like we’ve barely got the year started, then an office neighbour and I were laughing this morning about Ground Hog Day […]
For or Against
Best session ever with a client today. Reflecting on the growth, learnings and improvements made across the last 7 months. As well as a great summary document, we could see the data measuring the growth and momentum achieved. Do you ever stop and take stop of where you’re at and how far you’ve come as […]
- 1
- 2
- 3
- …
- 5
- Next Page »
