No matter how hard difficult conversations are, they only become easier with practice. In coaching sessions, when we have our accountability calls, I’ll follow up and ask “How’d that conversation go with Mary, Tom, or Sally….” (insert name of a person for said difficult conversation). I love hearing the responses, the progress, the hiccups and […]
Strategies For Dealing with Staff who are Closed to Change
Are you in a leadership role with some very long-term staff members? It can have its benefits and challenges. Growing a business requires developing people because for a business to grow the leader and team must grow. They go hand in hand. However, what do you do if you’re implementing change, new ideas, and initiatives, […]
Consistent Growth in the Business
Whether it’s season-on-season, or year-on-year, most tourism businesses want growth. They want to improve their average nightly rates, they want to improve their passenger numbers, and they want more profit at the end of the day to make the business worthwhile and sustainable. Personally and professionally. Whether you work in a tourism business or you […]
Mastering Time Habits
Unlocking Efficiency and Productivity for Tourism Business Leaders In today’s fast-paced world, time management is a crucial skill for individuals in all walks of life, especially for tourism business leaders. However, let’s reframe the conversation and shift our focus from mere time management to the development of effective time habits. By cultivating disciplined time habits, […]
Learn. Do. Teach.
When it comes to teaching and training staff, we love the LEARN DO TEACH model. As tourism business leaders, we’ve learnt a LOT. And we’re great DOer’s. Where I frequently see the gap is the ability to TEACH. Not because we can’t teach….. It lies in our lack of system and process to teach ie. […]
Overcome High Anxiety and Stress
The long-term effects of ongoing stress and high anxiety are enormous. When we stay in a state of heightened fear, anxiety, and stress, it reduces our capacity to think quickly, and effectively, and more importantly, work through decisions, problem-solving, and conflict. Most people have no awareness of their ‘reduced’ state – it’s become so “normal”. […]
Enhancing Staff Training in the Tourism Industry: Embracing Visual, Auditory, and Kinesthetic Learning Styles
In the dynamic and customer-centric tourism industry, providing effective staff training is essential for delivering exceptional experiences to visitors. However, not all employees learn in the same way. Recognising and catering to different learning styles can significantly improve the training process, and in turn the customer experience. In this article, we’ll explore how visual, auditory, […]
Prioritising Training for Tourism Teams
If I said to you “Your tourism team is going to be entered into Sydney half or marathon in September”! What would you say? Maybe: ● Some of the team would never be able to run that far by then. ● Some of the team if they got training today, they’d make it. ● Some […]
The Power Duo: Enhancing Business with Customer Journey and Employee Experience
In the world of business, there are two indispensable elements that I am truly passionate about the Customer Journey and the Employee Experience. These two pillars work in harmony to foster engagement, retention, productivity, and overall satisfaction. Furthermore, they’re instrumental in identifying areas for improvement and uncovering untapped opportunities, which may require ongoing attention or […]
Embracing Self-Confidence: Unleashing Your Full Potential
Self-doubt and self-confidence are two opposing forces that shape our lives and determine our success. In a world filled with challenges, it’s easy to question our abilities and lose sight of our potential. However, by cultivating self-confidence, we can overcome self-doubt and unlock our true capabilities. Today, let’s embark on a journey of self-discovery, where […]
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