Last week at a Goal-Setting Workshop for clients, I was blown away by the number of people in the session who wanted to work on their personal goals over and above their professional (work or business) goals. It showcased a real need for people to create and have time to sit down and think about […]
Difficult Conversations Made Easier
No matter how hard difficult conversations are, they only become easier with practice. In coaching sessions, when we have our accountability calls, I’ll follow up and ask “How’d that conversation go with Mary, Tom, or Sally….” (insert name of a person for said difficult conversation). I love hearing the responses, the progress, the hiccups and […]
Enhancing Staff Training in the Tourism Industry: Embracing Visual, Auditory, and Kinesthetic Learning Styles
In the dynamic and customer-centric tourism industry, providing effective staff training is essential for delivering exceptional experiences to visitors. However, not all employees learn in the same way. Recognising and catering to different learning styles can significantly improve the training process, and in turn the customer experience. In this article, we’ll explore how visual, auditory, […]
Build a Stronger Tourism Team and Grow Their Capabilities
Do you frequently find yourself climbing or falling into the problem box? Suddenly you’re the one in there solving everyone’s problems. Or do you love being the ‘go-to’, the guru answering all the questions? If you’re wanting to build a stronger tourism team and grow capability within others, it’s really important to stay out of […]
3 Ways to Re-gain Momentum
Jane and her team were a little stuck in their business. They were stuck being very operational. Caught up in the day to day. Their pace was hectic, they were going fast and they were actually great at doing. However they weren’t actually loving who they were being and weren’t able to focus on what […]
Team Culture under Pressure
Rain, rain, go away and come again another day! Depending on where you are in the world, you may or may not have experienced, yet again another ‘rain’ event. It’s testing our metal here in Sydney, as everything is very wet and very soggy. This morning despite the torrential downpour, girls and parents hit the […]
Creative Juices flowing Again
Hi there, I’m back! Did you miss my blogs? A lovely client of mine called me out the other day and said “I haven’t seen any of your blogs pop up on my feed lately”. Whilst I could have used the FB algorithms as an excuse, I didn’t. I fessed up and said. ‘Mmm, I […]
Nature or Nurture
There is nothing like school holidays and the juggle of working life and motherhood to test one’s mental. It’s when I’m both at my best and my worst. All of my best traits can shine through and all of my worst too. And by worst I mean ugly. When I’m stressed, I get mean, snappy, […]
Positively Patient
Like many after 2 years of avoiding it, Covid entered the house in March. We all got it. Hit heavy and hard. So many lessons from the journey around patience and perseverance. Also a timely reminder about one’s own mortality and putting the oxygen mask on self first. Whilst many have experienced mild even no […]
Managing Your Mindset
Leadership Lessons from Barty and Nadal. Wow what a couple of weeks of tennis! Extraordinary viewing. Whether you’re into tennis or not, there has been so much to learn from watching these professional athletes in action. Their ability to overcome challenges, dig deep, fight back, stay calm, maintain or regain their composure, to be strategic, […]
