This morning I caught up with one of my nearest and dearest who had ticked off a bucket list world tourism experience. As I’d not personally seen it and been there, I was living vicariously, as we can nowadays with the immediacy of social media, whatsapp and facetime etc. So in conversation as we were […]
Success Comes Through Curiosity
My family and I were recently having a mini farm staycation, poop scooping and all, and it got me thinking about your tourism experience. Are there things you don’t offer because you think a customer might not want to do them? Here’s where poop scooping comes into it… my daughter is horse crazy and whenever […]
5 Tips To Impress Customers and Attract Great Employees
As we all know Tourism here in Australia and globally is a highly competitive industry, with countless destinations and experiences to choose from. Whether that’s for a customer choosing or staff when looking for a place of employment. As a tourism operator, it’s important to provide a unique and memorable experience that sets you apart […]
The Littlest Thing can Make the Biggest Difference
A tourism leader today said “leading is challenging”. And yes it certainly can be, for a variety of reasons. Here were just a few that I came across in the early days of being in tourism; To set the scene, I was barely 20, and the Cruise Director onboard Bounty the Tall Ship, playing pirate […]
6 Essentials to Ensure Amazing Customer Experience
Ensuring an amazing customer experience is essential for the success of any tourism business. Here are 6 key essentials to consider, in fact, give yourself a rating… then perhaps ask your customers, guests, passengers, and participants what they think. Ultimately it’s not how well we think we’re doing, it’s what the customer thinks! 1. Personalisation: […]
