While my bestie is lounging by the pool, I find myself deep in thought this morning. The topic that has captured my attention is “Roadblocks.” It coincides with a recent training session I attended, where the central themes were goal setting, momentum, and commitment to action. In the realm of business, we often become our […]
Are You Caring For Your Casuals?
It’s no secret that motivation is an essential ingredient of success in any tourism business. But what motivates each of us is different, and this is especially true when it comes to our casual team members. In fact, research has shown that there are 6 human motivators that have an enormous impact on our behaviour […]
Build a Stronger Tourism Team and Grow Their Capabilities
Do you frequently find yourself climbing or falling into the problem box? Suddenly you’re the one in there solving everyone’s problems. Or do you love being the ‘go-to’, the guru answering all the questions? If you’re wanting to build a stronger tourism team and grow capability within others, it’s really important to stay out of […]
Presupposing a Team’s Potential
One family holiday we decided to brave it and all go snorkelling. It seemed like a fairly mammoth effort getting everyone kitted out in wetsuits, snorkels and fins. In the back of my mind, I kept thinking it would just be easier to stay on the boat and enjoy the views and the sounds of […]
Stop Avoiding Difficult Conversations
Whether it’s at work managing a team, leading a business, talking to your superiors, working with clients, at home with a partner, or dealing with children, these types of conversations are around us all day long. Are you needing to have a conversation with someone? It could be a business discussion or something personal. It’s […]
Specific Steps to Success
With the end of June around the corner, it’s the ideal time for checking in and asking “Are we set for success for 22/23?”. Whilst things had been very challenging through and with Covid, Matty and her team had been able to get things back on track and refocused particular across the last 8 months. […]
Creative Juices flowing Again
Hi there, I’m back! Did you miss my blogs? A lovely client of mine called me out the other day and said “I haven’t seen any of your blogs pop up on my feed lately”. Whilst I could have used the FB algorithms as an excuse, I didn’t. I fessed up and said. ‘Mmm, I […]
Two Great Fundamentals in Business
There are two absolutely fundamental requirements that I LOVE and ADORE in business. Both the Customer Journey and the Employee Experience. Both go hand in hand for ensuring engagement, retention, productivity and satisfaction. They’re also terrific for at the very least identifying the gaps and opportunities, which may still be a work-in-progress (possibly constantly) or […]
Reflecting on the Quarter
It’s hard to believe that we’re about to finish Quarter 1 for 2022. How fast has that flown! Well it was fast here. Between juggling school holidays, weeks of rain and then Covid, feels like we’ve barely got the year started, then an office neighbour and I were laughing this morning about Ground Hog Day […]
Know when to Stop and Take Stock
How often do you stop and take stock with how you, the team and business are tracking? In the last 18 months with so much going on, it’s been pretty easy to get VERY caught up in the day to day. Dealing with the urgent priorities. We get very used to that pattern of behaviour […]
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