What does it take to have happy customers? What keeps guests coming back time and time again or telling their friends and family? These two indicators are great measures of success in tourism to know when a product or experience has nailed it. That the delivery of the guest experience is so good, that guests […]
Team Culture under Pressure
Rain, rain, go away and come again another day! Depending on where you are in the world, you may or may not have experienced, yet again another ‘rain’ event. It’s testing our metal here in Sydney, as everything is very wet and very soggy. This morning despite the torrential downpour, girls and parents hit the […]
Aligning Individual Capability to Business Needs
What a business needs at any given point in time can vary, however did you know there are specific phases of growth a business will go through? And do you know it is possible to get specific data on the Individual capability and know how individuals, a team or department and/or whole business team will […]
Know when to Stop and Take Stock
How often do you stop and take stock with how you, the team and business are tracking? In the last 18 months with so much going on, it’s been pretty easy to get VERY caught up in the day to day. Dealing with the urgent priorities. We get very used to that pattern of behaviour […]
Avoidance is doing Immense Damage
So the irony of this blog, is it sat in my DRAFT box for over a week. I started writing it several times over, the page has been sitting blank with thoughts swirling around, then I parked it and left it because… well I didn’t really know what to say exactly, precisely… wasn’t sure it […]
Working on Development Areas
Do you have a system for working out how to improve certain skills? If we needed help with xl – we can do an xl course. If we wanted to learn to play tennis – we could join a tennis group. If we wanted to get better at parenting, we could read the plethora of […]
Individual Development Plans
Do you have one? Do you know what your strength areas are? Do you know what you’re working on improving for 21/22? At this time of year many businesses have completed or are working through their performance review processes, getting and giving feedback. It’s an interesting time of year and it’s when many businesses either […]
WELL-BEING must come first
Are you feeling overwhelmed, anxious, way more tense than normal… is EVERYTHING taking its toll? Is your resilience low, vitality vanished and are you feeling flatter than ever before? If not… that’s fantastic, and if yes, perhaps this is you or someone you know, friend, family member, colleague or a team member, then please read […]
Clearly Defined Job Descriptions
Each week prior to our game, I map out the positions on the pitch, specifically who is where and when. Then during training we talk zones, roles, skillset and requirements. Then each game it’s clear, visual and we talk again about zones, roles and strengths. When someone is doing a throw in, are they a […]
Coaching a High-Performing Team
The season has only just begun and we’ve won 3 out of 3 games. I’m the proudest coach on the planet and here’s why. It’s not because we have some amazing goal scorers… we’ve certainly missed a lot of opportunities. Not because everyone is amazing at passing and highly skilled football players. We have a […]
