Team not hitting the numbers? Struggling with some complex people issues? So under the pump, you sometimes feel like you can’t breathe some days? Whilst our natural comfort zone might be to keep pushing the tactics and strategy. Please stop. Maybe it’s time to work on dynamics. Often overlooked, focusing on team dynamics is the […]
Mastering Difficult Personalities: Unleashing Positive Intelligence for Effective Leadership
With the dynamic and evolving industry that tourism is, I believe exceptional leadership is the cornerstone of success. As leaders in the tourism industry, it’s not uncommon to encounter challenging personalities within your team. These situations, while uncomfortable, hold valuable lessons and opportunities for growth. For individuals, a team and a business. Let’s delve into […]
Seizing Opportunities: Unleashing the Potential of Existing Talent for Tourism Business Growth
As the entire industry grapples with global staff shortages, I’d like to suggest it’s time to shift perspective and embrace a new approach. Rather than fixating on shortages, and the constant search for new staff, what about if the focus could be on the untapped potential existing within current team members? Are we fully aware […]
5 Strategies to Address Staff Shortages and Improve Customer Experience
Tourism businesses are weighing up the situation, with seasonal impacts, domestic travellers now loving being back overseas, and our favoured international travellers not returning as quickly as we’d like. It’s easy to hesitate around staffing up, it’s likely that head counts are being reduced because the coming months aren’t what was predicted or hoped for. […]
Learn. Do. Teach.
When it comes to teaching and training staff, we love the LEARN DO TEACH model. As tourism business leaders, we’ve learnt a LOT. And we’re great DOer’s. Where I frequently see the gap is the ability to TEACH. Not because we can’t teach….. It lies in our lack of system and process to teach ie. […]
Focus on Attraction not just Recruitment
Do you talk about your team? Do you mention them on your business website or showcase them on social media? Do you share their skillsets, expertise and amazingness? Do you have team meeting shout-outs, or go around the room and recognise someone on the team that’s been helpful, fabulous or done something special? Do only […]
The Power Duo: Enhancing Business with Customer Journey and Employee Experience
In the world of business, there are two indispensable elements that I am truly passionate about the Customer Journey and the Employee Experience. These two pillars work in harmony to foster engagement, retention, productivity, and overall satisfaction. Furthermore, they’re instrumental in identifying areas for improvement and uncovering untapped opportunities, which may require ongoing attention or […]
10 Reasons You Need to Map Your Customer’s Journey
In today’s competitive business landscape, understanding and enhancing the customer journey has become paramount, especially in the tourism industry. By delving into the intricacies of each touchpoint for your customers, we’ll explore the key benefits of having a customer journey map, shedding light on how it can optimise the customer experience, drive engagement, and provide […]
10 Reasons Your Tourism Business Needs An Employee Experience Framework
A thriving tourism business understands that its greatest asset lies within its employees. Nurturing a positive employee experience has become essential for attracting and retaining top talent, driving productivity, and fostering a culture of innovation. In this blog post, we delve into the benefits of implementing an Employee Experience Framework, exploring how it can enhance […]
The Top 10 Tendencies Obstructing Human High Performance
Recently delivered several workshops on this topic, and we discussed specifically the Top 10 Tendencies that are obstructing human high performance. Particularly impacting workplace culture, routines and habits, communication, competitiveness, adherence to process/rules and so much more. Each team that participated was fortunate enough to be in the ‘Pro-Team’ category (a 7-8/10), already a professional […]
