Do you frequently find yourself climbing or falling into the problem box? Suddenly you’re the one in there solving everyone’s problems. Or do you love being the ‘go-to’, the guru answering all the questions? If you’re wanting to build a stronger tourism team and grow capability within others, it’s really important to stay out of […]
When Personalities Collide
So many business leaders say to me ‘Our team is so different. We have such different personalities!” Yes, we’re all very different, however, there are certainly also similarities. And whilst it is never about a cookie cutter one-size fits all, once you get a feel for the similarities and differences, it actually makes life much […]
Different Learning Styles
Have you ever stopped to consider how you best learn? Recently undertaking an 8 week pottery course, really shone a new light onto this very topic for me. Whilst I’m used to it in the business sense, this course was a classic reminder of how we are all different. Of the 5 in our class, […]
Team Culture under Pressure
Rain, rain, go away and come again another day! Depending on where you are in the world, you may or may not have experienced, yet again another ‘rain’ event. It’s testing our metal here in Sydney, as everything is very wet and very soggy. This morning despite the torrential downpour, girls and parents hit the […]
Specific Steps to Success
With the end of June around the corner, it’s the ideal time for checking in and asking “Are we set for success for 22/23?”. Whilst things had been very challenging through and with Covid, Matty and her team had been able to get things back on track and refocused particular across the last 8 months. […]
Adjusting Perspective
How well are you able to adjust your perspective? Are you able to put yourself into the other person’s shoes and see things through their eyes? Do you shift your viewpoint depending on what others say or can you flex your perspective on any given day? Or do you sit firmly entrenched with your own […]
Creative Juices flowing Again
Hi there, I’m back! Did you miss my blogs? A lovely client of mine called me out the other day and said “I haven’t seen any of your blogs pop up on my feed lately”. Whilst I could have used the FB algorithms as an excuse, I didn’t. I fessed up and said. ‘Mmm, I […]
Bravery at the Front
“She must be fearless” my brother James said. “Actually she’s not” I replied. On Anzac Day, Lucy my 11-year-old rose early, the alarm ringing at 5.45 am. She’d been up for half the night, nerves taking hold. Each year for the last few years, she’s committed to playing The Last Post at 6 am and […]
Two Great Fundamentals in Business
There are two absolutely fundamental requirements that I LOVE and ADORE in business. Both the Customer Journey and the Employee Experience. Both go hand in hand for ensuring engagement, retention, productivity and satisfaction. They’re also terrific for at the very least identifying the gaps and opportunities, which may still be a work-in-progress (possibly constantly) or […]
Nature or Nurture
There is nothing like school holidays and the juggle of working life and motherhood to test one’s mental. It’s when I’m both at my best and my worst. All of my best traits can shine through and all of my worst too. And by worst I mean ugly. When I’m stressed, I get mean, snappy, […]
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