I was chatting with a great leader the other day. They hold a senior executive role within a tourism business. He’s passionate, amazing with people, and with great technical skills. However… here’s the big BUT coming. He is SO caught up in the day-to-day that he can’t step away and be strategic, plan or focus […]
Activities to Improve Skill & Capability across the Tourism Team
What activities does your business undertake daily to improve the skill and capability of the team? By way of example – any of these; Team meetings Staff training Onboarding new starters Performance development Strategic planning session Constructive feedback conversations And there is so much more… Are you doing any of these today or something else? […]
Retaining, Training or Harnessing Talent
There are a lot of conversations about mass resignations happening in the US. Will Australia face it too? Has it started already? The tourism industry is also currently struggling to find people and fill roles. Some businesses are slicing and dicing to be leaner and meaner than ever before, regardless of longevity, loyalty and commitment […]
Stop Avoiding Difficult Conversations
Whether it’s at work managing a team, leading a business, talking to your superiors, working with clients, at home with a partner, or dealing with children, these types of conversations are around us all day long. Are you needing to have a conversation with someone? It could be a business discussion or something personal. It’s […]
Delivering the Ultimate in Guest Experience
What does it take to have happy customers? What keeps guests coming back time and time again or telling their friends and family? These two indicators are great measures of success in tourism to know when a product or experience has nailed it. That the delivery of the guest experience is so good, that guests […]
Managing the Whelm
How good are you at doing the ‘Whelm’? My client Sally has been great at it lately. It’s the feeling when it’s all too much, when the to-do list has gotten so big, it’s beyond unmanageable. We call it the Whelm. It starts to take over everything and impacts sleep, focus, energy and productivity. Here’s […]
Focus is a Super Power
Do you have this superpower at your fingertips? Ever have days when you wish you could shut the door, turn off all the surrounding noise, people, and commitments, and REALLY focus? I can. It’s one of my superpowers. One I use a LOT. Here’s why. I get stuff done when I’m super focused. It’s faster […]
Piggy in the Middle
On our recent school holidays, we found warmer weather and hit the pool. So much fun and great to get some sun and warmth onto our bodies after this weird and wet Sydney weather. One of our family favourites is the game Piggy in the Middle. The kids now 11 and 13 love pegging the […]
When Personalities Collide
So many business leaders say to me ‘Our team is so different. We have such different personalities!” Yes, we’re all very different, however, there are certainly also similarities. And whilst it is never about a cookie cutter one-size fits all, once you get a feel for the similarities and differences, it actually makes life much […]
Raising Our Standards
In the words of Tony Robbins “The ONLY THING that will… ❤️ change our lives 💼 change our businesses 💵 change our money/wealth 🫂 change our relationships Is raising our standards. 💯 The only thing that changes our life long-term is when we raise ⬆️ our standards. So what does that mean? 👇 We all […]
- « Previous Page
- 1
- …
- 4
- 5
- 6
- 7
- 8
- …
- 18
- Next Page »